Privacy Policy

At Auberge de la Rivière, located at 12 Rue du Fleuve, Montreal, QC H2X 1Y6, Canada, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. This policy applies to all personal information collected through our website, mobile applications, online services, and offline interactions, such as reservations made over the phone or in person.

This Privacy Policy is effective as of January 1, 2025.

1. Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide when making a reservation, contacting us, subscribing to our newsletter, or participating in surveys or promotions. For instance, when you book a table through our website, we collect your name, email, and phone number to confirm the booking and send you reminders.
Payment Information: When you make a payment for your dining experience, we collect payment card details (credit card number, expiration date, and CVV) through our secure payment processing partners. Auberge de la Rivière does not directly store your payment card information on our servers.
Usage Data: We automatically collect certain information about your interactions with our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data helps us understand how users interact with our website and improve its functionality.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. This includes information about the pages you visit, the links you click, and other actions you take on our website. We use this information to personalize your experience, analyze trends, and track the effectiveness of our marketing campaigns. See our Cookies Policy for more details.
Location Data: With your consent, we may collect location data from your device to provide location-based services, such as nearby restaurant recommendations or special offers.
Reservation Details: Information related to your reservations, including date, time, party size, dietary restrictions, and special requests.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Services: To operate our website, process reservations, respond to inquiries, and improve the overall dining experience. For example, we use your reservation details to ensure your table is ready upon arrival and to cater to any dietary restrictions you may have specified.
Personalization: To personalize your experience on our website and in our restaurant, such as recommending dishes based on your past orders or preferences.
Communication: To communicate with you about your reservations, promotions, updates, and other relevant information. This includes sending reservation confirmations, reminders, and follow-up emails to gather feedback.
Marketing: To send you promotional materials and special offers, provided you have opted in to receive such communications. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails.
Analytics: To analyze trends, monitor website usage, and gather demographic information for internal purposes. This helps us understand our customer base and improve our marketing efforts.
Legal Compliance: To comply with applicable laws, regulations, and legal processes. This includes responding to legal requests and protecting our rights and interests.
Security: To protect the security and integrity of our website and services. This includes detecting and preventing fraud, unauthorized access, and other malicious activities.

3. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

Service Providers: We may share your information with third-party service providers who assist us with various aspects of our business, such as payment processing, email marketing, data analytics, and website hosting. These service providers are contractually obligated to protect your information and only use it for the purposes we specify. For example, we use "TableOnline" for online reservations and "MailChimp" for email marketing campaigns.
Business Partners: We may share your information with business partners who offer products or services that may be of interest to you, provided you have consented to such sharing.
Legal Authorities: We may disclose your information to legal authorities if required to do so by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or other corporate transaction, your information may be transferred to the acquiring entity.

We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Encryption: We use industry-standard encryption technologies to protect your sensitive information, such as payment card details, during transmission.
Access Controls: We restrict access to your personal information to authorized personnel only.
Security Audits: We regularly conduct security audits to identify and address potential vulnerabilities.
Employee Training: We provide ongoing training to our employees on data privacy and security best practices.

However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Your Rights

You have certain rights regarding your personal information, including:

Access: You have the right to access the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Privacy Officer at [email protected] or by mail at 12 Rue du Fleuve, Montreal, QC H2X 1Y6, Canada. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Commission d'accès à l'information du Québec if you believe that we have violated your privacy rights.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies for various purposes, including:

Essential Cookies: These cookies are necessary for the operation of our website and cannot be disabled. They enable core functionality such as page navigation, access to secure areas, and shopping cart functionality.
Performance Cookies: These cookies collect information about how visitors use our website, such as which pages they visit most often and if they encounter any errors. We use this information to improve the performance of our website and provide a better user experience.
Functionality Cookies: These cookies allow our website to remember your preferences, such as your language settings and login credentials. This enables us to personalize your experience and provide enhanced functionality.
Advertising Cookies: These cookies are used to deliver targeted advertisements to you based on your browsing behavior and interests. We may share this information with third-party advertising partners.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, or to receive a warning before a cookie is stored. However, please note that disabling cookies may affect the functionality of our website.

For more information about cookies, please see our Cookies Policy.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain your reservation details for accounting and tax purposes, or to resolve disputes.

When we no longer need your personal information, we will securely delete or anonymize it.

8. Children's Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes to this Privacy Policy on our website and update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Privacy Officer: Isabelle Tremblay

Email: [email protected]

Address: 12 Rue du Fleuve, Montreal, QC H2X 1Y6, Canada

Phone: (514) 555-1234